At UnwrapHub, we aim to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return policy below:
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, undamaged, and in their original packaging, along with all accessories or freebies received.
- Personalized or customized items, including engraved or specially branded gifts, are not eligible for returns unless they are defective or damaged.
2. Non-Returnable Items
- Perishable goods such as food or flowers.
- Customized, made-to-order, or personalized items.
- Items marked as “final sale” or “non-returnable.”
3. Process for Returns
- Initiate a Return: To start the return process, email us at support@unwraphub.com with your order details and reason for return.
- Approval: Once your return is approved, we will provide you with a return shipping label or instructions.
- Shipping: Package the item securely and include the original invoice. Ship it back to the address provided.
4. Refunds
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed within 7-10 business days and will be credited to your original payment method.
- Shipping fees, if applicable, are non-refundable.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please get in touch with us within 48 hours of delivery at support@unwraphub.com.
- Provide details and, if possible, include pictures of the damaged product.
- We will arrange for a replacement or refund based on your preference.
6. Exchanges
- Exchanges are accepted for eligible items within the 7-day return window.
- The exchanged item must meet the return eligibility criteria.
7. Return Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.
- For other returns, customers are responsible for shipping costs.
8. Contact Us
If you have any questions about our return policy, feel free to contact us:
Email: support@unwraphub.com
Phone: +91 96060 28357
Address:
Unwrap Hub Pvt Ltd
No. 425, 2nd Main Road, Kasturi Nagar
Bangalore 560029
India
We appreciate your trust in UnwrapHub and will do our best to address your concerns promptly and fairly.